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Frequently Asked Questions
ISBN stands for International Standard Book Number. An ISBN is a ten or thirteen-digit code used to identify a book. Each book has its own ISBN. You can find the ISBN on the back of a book near the barcode or on the copyright page. Always enter the ISBN without dashes and don't leave off the leading zeros. Sometimes an ISBN can end with an X. In the example below, the ISBN is 0072229691.  
2. How do I sell my books?
Selling your books takes 4 easy steps:
3. How do you determine the price you will pay me for my books? Our price quotes are based on the nationwide demand for the book and current stock availability. However, the buyback prices quoted at checkout are guaranteed only if your books are shipped within 7 days. All orders must be received within 30 days for payment to be issued. 4. Do I have to pay for shipping? No! Not if you use our prepaid, Media Mail label and the U.S. Postal Service. We have prepaid for your shipping. Be sure to print the prepaid mailing label and attach it to the package you are sending your books in. However, if you want tracking and/or insurance on the package, you can pay the additional expense and still use our prepaid label. If you do not use the prepaid mailing label we provide (i.e. if you want to ship via FedEx or UPS), you must ship the books at your own expense. Please note that if a buyback order is delivered to FacultyBookBuyBack.com in a USPS Priority Mail envelope or box with our prepaid label attached, the extra shipping charge will be deducted from your buyback payment. No. Our prepaid mailing label pays for USPS Media Mail only. If you would like to insure your package or receive a delivery confirmation, you may do so at your own expense. However, please be aware that you will also have to pay for the shipping if you chose to purchase the services. The USPS will not allow the use of our prepaid postage label when you purchase additional services. Remember to package your books securely, preferably in a box. See our packaging guidelines for more information about packaging. We are not responsible for items lost in the mail. 6. Do I need a separate order for each box I send? Yes. We suggest making a separate order and printing a packing list for each box of books sent. Not doing so may delay processing your buyback, as this helps the receiving process run more smoothly as the packages arrive. Please note that we buy no more than 9 copies of a title at a time, regardless of how many orders a customer places. If we receive more than 9 copies of a title from the same buyback customer, those books will be returned at the customer's expense. 7. How long does it take to process my order? Packages sent media mail could sometimes take up to three weeks to arrive at our location. Order processing may take a little longer depending on where you are shipping from and if it is during one of our busiest times of the year. If we receive a package that appears to be missing a book or books, we will notify you via e-mail and inform you of the problem (in some cases, there may be damage to the package, for instance). Please note that FacultyBookBuyBack.com cannot pay for items that arrive damaged (bent, torn, wet, stained, mangled, etc.). The books will be examined and accepted or declined based on the condition received. See the packaging guidelines for help with preventing damaged packages and missing books. If we receive books that are not on your buyback list, those books will be immediately discarded or donated—unless we are buying those books. We will notify you if we find your book is unacceptable or if we receive the wrong book(s) and are not buying, but the books cannot be returned due to the volume of buyback orders and the charges incurred. If we are purchasing a book that you have included that is not on your buyback order, we will process payment for that book and include it with the rest of your buyback. 9. What books do you purchase? We can only purchase books that we will be able to resell. This includes the following:
We CANNOT accept:
Decisions regarding the condition of books we receive rest solely with FacultyBookBuyBack.com. All decisions are final. Again, if we receive unacceptable books or books that are not on your buyback list, those books will be immediately discarded or donated. Books cannot be returned due to the volume of buyback orders and the charges incurred. 10. Do I have to include the software that came with my book? We prefer that books sold to us have the original software or components. Books tend to be worth more when the additional software or material is included. If we receive a book that is missing a component such as a CD or other supplement, we will deduct $10 from the buyback price of the book—unless the buyback price is less than $10, in which case a percentage will be deducted. 11. What paperwork do I need to include in my package? You must include a copy of the packing slip we provide for you. We will process your payment within 2 business days of receiving your book(s). Your check is usually mailed immediately upon processing of the payment. Checks may take up to 10 business days to arrive. 13. Do you accept books from outside the United States? We cannot accept international buybacks using our prepaid mailing labels. We ask that international customers contact us if interested in creating a buyback order with FacultyBookBuyBack.com.
Contact Us: customerservice@facultybookbuyback.com |
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